Record agency fees paid through an external agent
Keep the tenant’s fee, the agency’s collection and transfers to an agent distinct.
Tenancy → Move-in agency fee
Before you beginUse an agency workspace. Confirm the actual agreement, recipient and any money already paid.
Follow the steps
- 01
Open the tenancy and review whether an agency fee was agreed. No fee should be invented merely because a tenancy started.
- 02
Set the intended recipient: your agency or an external agent. Enter the agent’s details when needed.
- 03
When the tenant pays your agency, record the actual fee receipt against that charge.
- 04
If the tenant paid the external agent directly, use the direct-payment action with the actual amount and evidence. Do not record it as cash received by your agency.
- 05
If your agency later passes collected money to the agent, record the actual remittance separately. Check that you are not also treating the same portion as a direct tenant-to-agent payment.
- 06
Review the fee history and make any correction with its reason and linked accounting.
Check the result
The fee record distinguishes debt settled, money your agency collected and money transferred to an agent.
Keep going
Still need help?
Tell support which screen you are on, what you expected and what happened. Include a bill or receipt number where useful. Never send passwords, payment credentials or email confirmation links.
Contact support →Open your workspace →