Money in

Record one payment

Connect the money you received to the right person and bill.

Reviewed 12 November 2026 · Step-by-step guide

Where to start

Payments → Record payment

Before you begin

Check the real payment amount, date, method and reference. Search for an existing receipt first.

RentRows payments screen with fictional example records; Payments → Record payment — Fictional example records. Select the screenshot to open it at full size. Your names, dates and balances will differ.

Follow the steps

01
Select Record payment. Search for the tenant, unit or bill and choose the bill being paid.
02
Enter the amount actually received and the date it arrived. Choose Cash, Bank or the correct M-Pesa collection channel.
03
For an electronic payment, enter the genuine bank or M-Pesa reference. Check that it has not already been imported or received through the Paybill inbox.
04
Review the selected rent month and amount. Use the split-receipt option if one payment covers more than one bill.
05
Save, then open the receipt beside the payment. Check the bill’s new balance before sharing the receipt.

Check the result

The receipt and bill are linked, and the unpaid balance reduces by the saved allocation.

Keep going

Still need help?

Tell support which screen you are on, what you expected and what happened. Include a bill or receipt number where useful. Never send passwords, payment credentials or email confirmation links.

Contact support →Open your workspace →