Imports

Import properties, units and tenants

Fill a simple template, review it and add records safely.

Reviewed 12 November 2026 · Step-by-step guide

Where to start

Settings → Imports & downloads → Import data → Units & tenants

Before you begin

Start with a small copy of your spreadsheet. Choose the template for your workspace category.

RentRows imports screen with fictional example records; Settings → Imports & downloads → Import data → Units & tenants — Fictional example records. Select the screenshot to open it at full size. Your names, dates and balances will differ.

Follow the steps

01
Choose Download Excel template for a workbook with instructions, an empty Your records sheet and a separate Worked examples sheet. Fill only Your records with your own data. A blank CSV and separate CSV example are available too.
02
Use one row per unit. Repeat the same property name for its units. Leave the Tenant and tenancy columns blank for a vacant unit.
03
Enter monthly rent and agreed deposit as numbers without currency symbols or thousands separators. Deposit required means the agreement, not money already paid.
04
Enter dates as YYYY-MM-DD or DD/MM/YYYY. Rent billed from must be the first day of the first month you want charged; older move-in dates can otherwise create many historical bills.
05
Save the template as .xlsx, or save your own sheet as CSV UTF-8. Upload it and choose Review my file. Read warnings and row errors. Nothing is saved during review.
06
When the preview is correct, select Confirm import. Add actual past payments next, then review occupied units and balances.

Check the result

New records are added; matching records are reused and conflicting details are flagged.

Keep going

Still need help?

Tell support which screen you are on, what you expected and what happened. Include a bill or receipt number where useful. Never send passwords, payment credentials or email confirmation links.

Contact support →Open your workspace →