Add former tenancies and incomplete history
Keep known facts without inventing old rent, deposits or refunds.
Imports → More import options / Historical tenancy actions
Before you beginCollect the dates and receipts you can verify. Keep uncertain information clearly marked.
Follow the steps
- 01
Use the former-tenancy process rather than creating a new active tenancy for someone who already left.
- 02
Link the correct property and known unit. Use the supported unknown-unit/period-only route when the old unit or exact dates are not known.
- 03
Add only verified rent periods and actual receipts. Do not backfill guessed charges to make a spreadsheet total match.
- 04
For deposits already cleared historically, use the historical-settled option and explain that the repair/refund split is unknown.
- 05
Keep settlements open when money is still held or repairs continue. Review history after saving.
Check the result
Former tenants remain searchable without blocking current units or creating fictional financial movements.
Keep going
Still need help?
Tell support which screen you are on, what you expected and what happened. Include a bill or receipt number where useful. Never send passwords, payment credentials or email confirmation links.
Contact support →Open your workspace →