Account and support

Manage your trial, subscription and paid add-ons

Know what you are paying for and what happens when access expires.

Reviewed 12 November 2026 · Step-by-step guide

Where to start

Settings → Billing

Before you begin

Use the workspace owner/admin account and review the selected plan.

RentRows settings screen with fictional example records; Settings → Billing — Fictional example records. Select the screenshot to open it at full size. Your names, dates and balances will differ.

Follow the steps

01
Open Billing to see the plan, trial/access end date, payment history and subscription status.
02
Choose the intended plan and review the amount before opening checkout. Landlord is USD 9.99, Solo USD 14.99 and Team USD 19.99 per month.
03
A free trial has no automatic charge. Paid recurring checkout is a separate choice; read the payment confirmation carefully.
04
Use the subscription controls to cancel future renewal when needed. Cancellation is not automatically a refund of earlier payments.
05
Review plan/employee changes before confirming. A landlord-to-agency category change requires support review.
06
After expiry, use the available export and renewal path. Access restrictions do not delete your records.

Check the result

You can explain your current access, renewal and one-time add-ons.

Keep going

Still need help?

Tell support which screen you are on, what you expected and what happened. Include a bill or receipt number where useful. Never send passwords, payment credentials or email confirmation links.

Contact support →Open your workspace →